Returns & Refunds Policy
Returns Refunds or Replacements
Damaged in transit
Item arrived broken, leaking, or visibly damaged. Full refund or replacement, no questions.
Wrong item received
You received a different product than ordered. Full refund or correct item dispatched.
Expired product
Product arrived past its expiry date. This should never happen — but if it does, full refund or replacement immediately.
How it Works
Email us
Write to us at "care@leapfuels.com" with your order number, item, and issue. Attach a photo for damaged items.
We confirm and provide instructions
We respond within 3 business days with authorisation and instructions. Do not send items back without confirmation first.
Ship the item back
If necessary, pack securely and ship to the address we provide. Keep your courier receipt. For damaged or wrong item returns, we cover return shipping.
Refund processed
Your refund will be initiated within 2 business days after we receive the returned item and should appear in your account within 3 business days, depending on your bank or payment provider. If no return is required, the refund will be initiated and processed within 3 business days.
Refund Timelines
Refunds are processed to your original payment method used at the time of purchase. Store credit is not issued unless specifically requested by you.
Credit / Debit Card
5–7 Business Days
UPI / Net Banking
3–5 Business Days
Wallets (G Pay, Paytm, PhonePe)
1–3 Business Days
Good to Know
Refunds typically take 3–5 business days to reflect in your account. However, processing times may vary depending on your bank or payment provider, and occasional delays may occur beyond our control.
Non-Returnable Items
Items Not Eligible for Return
1. Opened products are not eligible for return, except where a verified quality defect has been reported and approved.
2. Return requests initiated more than 2 days from the date of delivery are not eligible.
3. Products that have been tampered with or repackaged are not eligible for return.
Quality Concerns? We’re Here to Help
If you believe a product has a quality defect, such as an unexpected difference in taste, colour, or consistency, please contact us even if the product has been opened. All quality-related complaints are taken seriously and will be reviewed and investigated against the relevant batch records.
Question
Please email us at care@leapfuels.com with your order number and details of your concern.